FAQs - Current Homeowners

There are several reasons why you may be having technical issues making your payment including: 

• A web browser that is out of date. To access eStatus Connect®, you will need to install or upgrade to one of the following supported browsers: Internet Explorer 10+, Mozilla Firefox 11.0+, Google Chrome, or Safari 6+; 
• The page is being blocked. If you are using public internet, or your employer's connection, this page may be filtered; or,
• Too many people are accessing the page at one time. 

KHC recommends that you download the latest version of a supported browser. You may visit What’s My Browser to quickly see what version you are operating and visit the site at home. 

If you have made several attempts to pay your payment, please call KHC’s Customer Care Services at 800-633-8896, extension 290.

Payments are due on the 1st day of each month, unless otherwise specified in your Note.

Mail payments to:

Kentucky Housing Corporation
1225 Louisville Road
Frankfort, KY 40601

Please make sure to include your loan number on your check or money order. To avoid late charges, make sure KHC receives your full payment on or before the due date indicated on your coupon.

The overnight mailing address is:

Kentucky Housing Corporation
Attn: Mortgage Servicing Department
1231 Louisville Road
Frankfort, KY 40601

Payoff statement requests can be made by:

1. Contacting Customer Care Services toll free at 800-633-8896, extension 290. 
2. Requesting a payoff through our online web portal

Please note that your principal balance is not a payoff quote. If you have more than one loan with KHC, a separate payoff quote is required for each loan. 

Payoff funds must be sent in the form of a money order, certified check, cashier’s check, or attorney’s escrow check. Personal checks will not be accepted for payoff. 

Third party agencies must send a written request for payoff with the borrower’s signed authorization to Customer Care Services by fax at 502-564-5430 or by email at CustomerCare@kyhousing.org.

502-564-5430

There are two options for getting replacement coupons mid-year.

1. You can print a monthly coupon online using our coupon generator application at https://wapps.kyhousing.org/KHC_FICSCoupon/Login.aspx.
   
   You will need your loan number, property zip code, and last name as show in our system. 

2. Requests for replacement books require a written request and a fee of $5 in the form of check or money order.
   
   Make sure to write your KHC loan number on the payment and mail with your request to: 
           Kentucky Housing Corporation
           1225 Louisville Road
           Frankfort, KY 40601

Do not delay payment while waiting for your replacement book. Simply write your KHC loan number on your check or money order and mail it to the address above.

To sign up for automatic payments:

• Visit https://kyhousing.estatusconnect.com/ or,  
• Complete and sign the Automatic Clearing House (ACH) Agreement form which is located under our Payments page.

Complete and sign the Automatic Clearing House (ACH) Agreement form which is located under our Customer Care Services page.

As of April 15, 2020, please wire all funds as follows:

• ABA # 083000108 – PNC Bank, NA, 101 South 5th Street, Louisville, KY 40202
• Account # 3004361245 – Kentucky Housing Corporation Deposit Clearing
• OBI (Originator to Beneficiary Information) – Borrower name, address, and loan number (if available)

Please note proper credit will be delayed if the originator to beneficiary information is not included.

Contact Mortgage Account Services toll-free at 800-633-8896, extension 216.

Complete and sign the Mailing Address Change form.

To determine if your loan is assumable, please contact Customer Care Services at 800-633-8896, extension 290.

1098 forms will be mailed by January 31 of each year.

1098 forms are accessible online by January 2nd of each year in your e-Status account, under Documents.

Payment books are mailed annually by January 31 of each year.

Contact Customer Care Services at 800-633-8896, extension 290, Monday through Friday between the office hours of 8 a.m. to 5 p.m., ET; TTY 711; or email CustomerCare@kyhousing.org.