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Frequently Asked Questions (FAQs)
There are several reasons why you may be having technical issues making your payment, including: a web browser that is out of date (to access eStatus Connect®, you will need to install or upgrade to one of the following supported browsers: Internet Explorer 10+, Mozilla Firefox 11.0+, Google Chrome, or Safari 6+); the page is being blocked (if you are using public internet, or your employer's connection, this page may be filtered); or too many people are accessing the page at one time. KHC recommends that you download the latest version of a supported browser (you may visit What’s My Browser to quickly see what version you are operating) and visit the site at home. If you have made several attempts to pay your payment, please call KHC’s Customer Service at 502-605-1318.
- Payments are due on the 1st day of each month, unless otherwise specified in your Note.
Please make sure to include your loan number on your check or money order. To avoid late charges, make sure KHC receives your full payment on or before the due date indicated on your coupon.
Mail payments to:
1225 Louisville Road
Frankfort, KY 40601
The overnight mailing address is:
Attn: Loan Servicing Department
1231 Louisville Road
Frankfort, KY 40601
Make sure to include your KHC loan number on any correspondence and mail them to:
1225 Louisville Rd.
Frankfort, KY 40601
Payoff statement requests can be made by contacting a Customer Service representative toll free at (800) 341-5622, extension 290. Please note that your principal balance is not a payoff quote. If you have more than one loan with KHC, a separate payoff quote is required for each loan. Payoff funds must be sent in the form of a money order, certified check, cashier’s check, or attorney’s escrow check. Personal checks will not be accepted for payoff. Third party agencies must send a written request for payoff with the borrower’s signed authorization to Customer Service by fax at (502) 564-5430 or by email at firstname.lastname@example.org.
ABA # 083900619 – Farmers Bank and Capital Trust Co.
Account # 2722798 – Kentucky Housing Corporation Deposit Clearing
Further Credit to Other Beneficiary Information (OBI) field: Loan Number and Name (Please note if this information is not reflected in the OBI field, it will delay receiving credit on the loan.)
For single family loans: (502) 564-5430
For multi-family loans: (502) 564-5708
Requests for replacement books require a written request and a fee of $5 in the form of check or money order. Make sure to write your KHC loan number on the payment and mail to: KHC, 1225 Louisville Road, Frankfort, Kentucky 40601.
Do not delay payment while waiting for your replacement book. Simply write your KHC loan number on your check or money order and mail it to: KHC, 1225 Louisville Road, Frankfort, Kentucky 40601.
To sign up for automatic payments, click on Make a Payment under My Account or complete and sign the Automatic Clearing House (ACH) Agreement form which is located under Resources.
Complete and sign the Automatic Clearing House (ACH) Agreement form which is located under Resources.
Complete and sign the Automatic Clearing House (ACH) form which is located under Resources.
Payments may also be made by using the Automated Payment by Phone System at 703-857-2117 which is available 24 hours a day. There is a $5 charge for this service.
Payments can also be made with a representative at 800-341-5622, extension 216 during business hours of 8 a.m. - 5 p.m. ET. The fee for this service is $10. Your payment will be withdrawn from your specified bank account. Spanish speaking customers please dial extension 702.
You will need the banking institution’s transit routing number, checking account number, and your KHC loan number when using either payment by phone methods.
Another option is to use Western Union Quick Collect to send your payments to KHC. You may call 800-325-6000 to determine the location of the nearest agent. At the agent location you will need to complete the Blue Quick Collect Payment form with the following information:
Pay To: Kentucky Housing Corporation
Code City: KHC
Be sure to include your name and loan number on the form. This is a cash transaction and Western Union will charge a fee for this service. This method will ensure that KHC receives your payment the same day and your account will be properly credited.
Please note that federal law requires us to inform you that any information you provide to us can be used in the collection of your debt.
Contact our Collection Department toll-free at 800-341-5622, extension 216.
Complete and sign the Mailing Address Change form which is located under Resources.
|Copy of Note
|Copy of Mortgage
|Copy of Survey
|Payment History (current year and prior year free)
|Replacement Copy of 1098
|Replacement Copy of Annual Disclosure
|Replacement Coupon Book
|Duplicate Payoff Quote (within six-month period)
|Verification of Mortgage
||Call Customer Service at 800-341-5622, extension 290 for fee amount|
To determine if your loan is assumable, please contact Customer Service at 800-341-5622, extension 290.
1098 forms will be mailed by January 31st of each year.
Payment books are sent annually by January 31st of each year.
Please contact Customer Service toll-free at 800-341-5622, extension 290, Monday through Friday between the office hours of 8 a.m. to 5 p.m., ET; TTY 711; or email email@example.com.